1. Who is contacting you, and why
You are hearing from a self-storage facility that uses Landlord to handle its sales and customer conversations. The facility is the business you were looking into (or already rent from). It contacts you to answer questions, show availability and pricing, help you book a unit, send a payment link, or follow up on an earlier inquiry. Landlord is the software that powers those conversations on the facility’s behalf.
2. You may be talking with an AI
Some of these conversations are handled by an AI assistant rather than a person. On phone calls, the assistant tells you it is AI at the start of every call it makes to you, and at the start of every call you make to it if you are in the EU. If you are calling a US facility, just ask “are you an AI?” and it will tell you the truth. The AI can have a normal conversation, but it does not make final decisions on its own - it cannot sign a lease, take a payment without your action, or start an eviction. A human is involved in anything that matters.
3. What we record, and why
Calls may be recorded and transcribed, and messages are kept, so the facility can serve you, keep an accurate record of what was agreed, and improve quality. Where the law requires it, you will hear a recording notice at the start of the call. We do not create a voiceprint of you and we do not copy your voice.
4. Who controls your data - the facility, not Landlord
The storage facility decides why and how your information is used - it is the “data controller”. Landlord runs the service for them as a “processor”, which means we act on their instructions. If you want your details updated or removed, the fastest route is to ask the facility directly. You can also contact us (Section 9) and we will pass your request to the right facility.
5. How to talk to a human
At any point you can simply say “I’d like to speak to a person” on a call or in a message, and the conversation will be handed to the facility’s staff. You can also use the facility’s own phone number, email, or website to reach a person directly.
6. How to opt out
You can stop contact on any channel:
- Calls: tell the assistant or staff member “do not call me” and you will be added to the facility’s do-not-contact list.
- SMS: reply STOP to any text message.
- WhatsApp: reply STOP, or block the number in WhatsApp.
- Email: use the unsubscribe link at the bottom of the email, or reply asking to be removed.
Opting out of marketing does not stop essential messages about a unit you already rent (for example, a payment or account notice).
7. Payments
If you make a payment, it is handled by Stripe, our payment processor, under Stripe’s privacy policy. Landlord does not store your full card details. Some facilities may pass on payment processing fees; if so, the amount is shown to you before you pay. You can always arrange payment directly with the facility instead.
8. Your privacy rights
Depending on where you live, you may have the right to access, correct, or delete your information, to object to or restrict its use, to data portability, and to withdraw consent. EU and UK residents can also complain to their national data-protection authority; California residents have rights to know, delete, correct, and opt out of any “sale” or “sharing” of personal information. Because the facility controls your data, send rights requests to them first; you can also reach us at support@uselandlord.com and we will route it. Full detail is in our Privacy Policy.
9. Contact
The storage facility: use the phone number, email, or website it contacted you from - that is the quickest way to reach the people who manage your data and your unit.
Landlord: for anything about how the technology works, or to forward a privacy request, email support@uselandlord.com.
DeepRent LLC
1207 Delaware Ave #3446
Wilmington, DE 19806, United States
10. Languages
This notice is available in the languages Landlord supports, and the AI can speak with you in your language. If a translated version differs from the English version, the English version controls.